Superjili terms of service Philippines

These Superjili terms of service Philippines govern your access to and use of our website, mobile platform, related software, payment channels, promotions, and all services we make available to registered users. By creating an account, logging in, depositing funds, placing bets, claiming bonuses, or otherwise using the platform, you confirm that you have read, understood, and agreed to this legally binding agreement. This page should also be read together with our Privacy Policy and responsible play information. If you do not accept any part of these terms, you must stop using the service immediately and refrain from registering or continuing any activity on the site.

1. Acceptance of Terms

By accessing or using our online casino platform, mobile app, or related services, you enter into a binding contract with us under these Superjili terms and conditions Philippines. This agreement applies to visitors, registered users, depositors, and any person who interacts with site features, whether through desktop or mobile access. We reserve the right to amend, update, replace, or restate these terms at any time when required for legal, operational, security, commercial, or player safety reasons. Any revised version becomes effective upon posting unless otherwise stated. Your continued use of the platform after changes are published constitutes your full acceptance of the updated terms and all related policies.

2. Eligibility Rules

You may use our services only if you are at least 21+ years old, physically located in the Philippines when accessing the platform, and legally permitted to participate in online betting under applicable law and PAGCOR related requirements where relevant. We maintain a strict anti-underage policy and may request proof of age at any time, including PhilSys or another valid government-issued identification document. You must also have full legal capacity to enter into this agreement and use paid gaming services. If you are under an active self-exclusion, cool-off restriction, or similar responsible gambling control, you must not open a new account or attempt to regain access through any other identity or device.

3. Account and Security

To register, you must provide accurate, complete, and current personal details, including your real name, valid mobile number, and correct date of birth. You may hold only one account per person, and multi-accounting is strictly prohibited. If duplicate, linked, or intentionally misleading accounts are detected, we may close all related accounts, cancel bonuses, void winnings, and forfeit balances to the extent permitted by law. You are solely responsible for safeguarding your username, password, device access, and any one-time verification codes. You must not share your account with another person. As part of KYC and security checks, we may require government-issued ID, proof of address, and proof of payment method before allowing continued use, deposit, or withdrawal activity.

4. Deposits and Withdrawals

All deposits and withdrawals on the platform are processed in PHP and are subject to verification, payment provider availability, fraud screening, and internal risk controls. We support payment methods commonly used by players in the local market, including GCash, Maya, GrabPay, bank transfer, and selected over-the-counter channels. Minimum deposit requirements apply and will be shown on the cashier page at the time of transaction. In most cases, deposits are credited instantly after successful confirmation, but occasional delays may occur because of banking networks, e-wallet maintenance, or compliance checks. We do not accept third-party deposits, and the name on the payment method must match your verified account information.

Withdrawals are generally sent only to verified accounts and, where possible, returned through the same method used for deposit in line with AML, fraud prevention, and payment processing rules. While many requests are completed within minutes to hours, processing times may vary depending on KYC status, payment channel, transaction volume, and security review. We may request additional identification, source-of-funds information, or proof of payment ownership before approving a cashout. We also reserve the right to delay, limit, reverse, or refuse any withdrawal that appears suspicious, linked to unauthorized activity, or inconsistent with these casino terms Philippines. More payment guidance is available through Home and account support channels.

5. Bonuses and Promotions

Any bonus, cashback, free spin, rebate, VIP reward, or other promotional benefit is subject to specific bonus terms in addition to this agreement. Before bonus-related funds or winnings can be withdrawn, applicable wagering requirements must be completed in full within the stated validity period. Promotions may expire if not used on time, and game contribution rates can vary by product, meaning some games contribute more or less toward wagering requirements than others. Unless expressly allowed, only one bonus may be claimed per person, household, IP address, device, and payment method. We may also apply a maximum bet limit while a bonus is active, and any abuse, irregular play, or manipulation may result in cancellation of the offer and voiding of related winnings. Current offers can be reviewed on Promotions.

6. Responsible Gambling

We support responsible gambling and expect all users to treat betting as entertainment rather than a source of income or financial recovery. You may request account controls such as deposit limits, cool-off periods, or self-exclusion by contacting support, and such restrictions will be applied in accordance with our internal procedures and player safety policies. We may also provide reality-check reminders or account review prompts to help you monitor time and spending. You must not allow minors or other unauthorized persons to access your account, device, or payment tools. If you need additional guidance, please review Responsible Gambling and seek independent support if gambling is affecting your finances, work, or family life.

7. Prohibited Activities

The following conduct is strictly forbidden and may result in immediate suspension, account termination, confiscation of bonuses, forfeiture of winnings or balances, transaction reversal where permitted, and reporting to relevant authorities or payment partners. These restrictions form a core part of the Superjili user agreement PH and are enforced to protect fairness, security, AML compliance, and the integrity of all services. We investigate suspicious behavior using automated and manual review tools, account linkage analysis, device intelligence, payment verification, and gameplay monitoring. You agree not to engage in any prohibited act directly or indirectly, whether alone or with the assistance of another person, group, software tool, or payment intermediary.

8. Intellectual Property

All platform content, including text, graphics, interface design, source code, databases, trademarks, logos, software, audio, video, and compiled materials, is owned by us or licensed to us by third parties and is protected by applicable intellectual property laws. You receive a limited, revocable, non-transferable right to access and use the service solely for personal, non-commercial entertainment in accordance with these terms. You may not copy, modify, distribute, publish, scrape, reverse engineer, frame, or reproduce any part of the platform without our prior written consent. Game developers and payment providers retain their own intellectual property rights in their respective products, marks, and technology integrated into the service.

9. Limitation of Liability

The platform and all services are provided on an as is and as available basis, and we do not guarantee uninterrupted access, continuous availability, absolute accuracy, or error-free operation at all times. To the fullest extent permitted by law, we disclaim liability for indirect, incidental, special, consequential, or punitive damages, including loss of profit, loss of opportunity, loss of data, business interruption, or reputational harm arising from your use of or inability to use the service. You acknowledge that internet failures, device issues, payment delays, maintenance, third-party outages, and security events can affect access or transaction timing. You also accept full responsibility for your gambling decisions and any losses resulting from bets, gameplay, or bonus use.

10. Termination of Accounts

You may request closure of your account at any time by contacting support through the channels listed on the site or through App support access, subject to completion of security checks and any required KYC review before remaining balances are released. We may terminate, suspend, freeze, or restrict an account immediately if we believe there has been a breach of these terms, suspected fraud, chargeback risk, failed verification, abusive conduct, prolonged inactivity, legal restriction, or any regulatory or security concern requiring intervention. Where appropriate, we may withhold funds during investigation and apply deductions or forfeiture if balances are linked to prohibited activity, bonus abuse, or unauthorized transactions.

11. Governing Law and Disputes

These terms are governed by applicable law in the Philippines and interpreted in a manner consistent with relevant gaming, consumer, payment, and dispute handling rules, including PAGCOR related standards where applicable. Before starting formal proceedings, you agree to contact us first and attempt to resolve any concern through good-faith informal discussion. If a dispute is not resolved informally, the matter should proceed to mediation, and if still unresolved, to binding arbitration on an individual basis only. Class, representative, or group claims are not permitted unless mandatory law requires otherwise. You agree that records maintained by us, including account logs, transaction history, KYC submissions, and system data, may be used as evidence in resolving disputes.

12. Changes to Terms

We may revise these terms whenever necessary to reflect changes in law, platform features, payment methods, security procedures, business operations, promotional mechanics, or responsible gambling measures. Updated provisions become effective upon posting on the site unless a different effective timing is specifically stated. Where changes are material, we may notify users through account messages, email, SMS, app notice, or another reasonable communication channel. It is your responsibility to review the current version of this agreement regularly before using the service. Continued access to or use of the platform after publication of revised terms constitutes your acceptance of the amended agreement in full, even if you have not received or opened a separate notice.

13. Contact Us

If you have questions about these terms, account verification, a deposit, a withdrawal, self-exclusion, or a complaint, you may contact our support team through the official channels made available on the platform. Assistance is generally available in English and Filipino, and we aim to respond within a reasonable timeframe based on the nature and complexity of the request. To protect account security, we may ask you to confirm identity details before discussing sensitive information or making account changes. For registration help or account access concerns, you may also review Register. By continuing to use the service, you acknowledge that you have read and accepted this agreement and the operating rules of Superjili.