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Superjili privacy policy Philippines

Read the Superjili privacy policy Philippines page for clear details on data collection, KYC, cookies, payments, security, and user rights. 18+ only Superjili.

Last updated: June 2026

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The Superjili privacy policy Philippines explains how we collect, use, store, and protect personal data when you access our online casino and betting services. This policy applies to players in Philippines who visit our website, create an account, make deposits or withdrawals, contact support, or use related features. By registering, logging in, or continuing to use this platform, you confirm that you have read and accepted this policy together with our Terms of Service. We handle personal information in line with the Data Privacy Act of 2012 or RA 10173, with a strong focus on player safety, lawful processing, and responsible gambling standards.

1. Introduction

We operate this platform as an online casino and betting service for eligible adult users, and this policy describes the rules that apply to personal information submitted through registration, gameplay, payments, promotions, verification, and customer support. This Superjili data policy Philippines also explains your choices, our legal duties, and the safeguards we use to protect records linked to your account. If you do not agree with any part of this policy, you should stop using the site and related services. We encourage all users to review this page carefully together with our Responsible Gambling information so they understand both privacy practices and account responsibilities before playing.

2. Information We Collect

We collect personal and technical information that is reasonably necessary to create accounts, verify identity, process payments, prevent fraud, deliver games, and comply with legal requirements. Our data collection practices are designed to support secure account access and proper operation of casino services without gathering unnecessary information. Some data is provided directly by you during registration or support contact, while other data is generated automatically when you browse the site, place bets, or use mobile or desktop features. The categories below describe the main types of information we may collect and process as part of our normal business operations and compliance procedures.

Account Information: full name, email address, mobile number, date of birth, username, and preferred payment method such as GCash, Maya, GrabPay, or bank transfer.
Identity Verification Data: KYC records, government-issued ID, PhilSys or National ID details, selfies where required, and proof of address for account validation and fraud checks.
Usage Data: pages visited, games played, bet history, login times, session duration, click patterns, referral sources, and interactions with account or promotional features.
Device Information: IP address, browser type, operating system, device type, language preference, approximate location indicators, and time zone settings used for security and service delivery.
Financial Information: deposit amounts, withdrawal requests, payment channel details, account balances, transaction references, and transaction timestamps recorded in PHP or ₱.
Communications: messages sent through live chat, email, contact forms, or messaging apps, including support concerns, complaints, verification follow-ups, and service feedback.

3. How We Use Information

We use personal data only for legitimate business, legal, and operational purposes connected to your use of this platform. These purposes include account creation, login authentication, payment handling, fraud monitoring, service support, product improvement, and regulatory compliance. Where required, we may also rely on your consent for selected communications or optional features. Our Superjili privacy PH approach is based on proportional use, which means we aim to process only the information needed for a specific function and retain it only as long as necessary. This section outlines the main reasons your information may be used during your relationship with us as a registered user.

Account Management: to register your profile, verify age eligibility, maintain account records, reset credentials, and manage access controls.
Service Delivery: to provide game access, process bets, manage deposits and withdrawals, display account history, and support use across desktop or App channels.
Security and Fraud Prevention: to detect suspicious activity, prevent duplicate accounts, monitor unusual transactions, enforce limits, and protect users from abuse or unauthorized access.
Customer Support: to answer inquiries in English and Filipino, resolve technical issues, review disputes, and respond to privacy or payment concerns.
Personalization: to remember settings, language choices, device preferences, and relevant content based on account activity and platform use.
Legal Compliance: to meet AML duties, KYC obligations, PAGCOR rules where applicable, audit requirements, and lawful requests from competent authorities.
Platform Improvement: to analyze service performance, troubleshoot errors, improve navigation, and strengthen security controls through internal reviews and analytics.
Marketing Communications: to send updates, offers, or service notices where permitted by law and subject to your communication preferences or opt-out choices.
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4. Data Sharing Rules

We do not sell your personal data to third parties. We may, however, share limited information when this is necessary to operate the platform, complete transactions, meet legal duties, or support legitimate business changes. Any sharing is performed under contractual, technical, or legal controls intended to protect confidentiality and limit misuse. A casino privacy policy Philippines standard requires transparency around these disclosures, especially where payment processing, identity checks, and regulatory reporting are involved. When possible, we share only the minimum data required for the specific purpose and expect service partners to apply appropriate security measures and access restrictions.

Payment Processors: we may share relevant payment and account details with GCash, Maya, GrabPay, and banking partners to process deposits, withdrawals, reversals, and transaction checks.
Game Providers: we may transmit limited technical or account identifiers needed for game delivery, session management, and integrity monitoring by approved content partners.
Legal Obligations: we may disclose information to law enforcement, PAGCOR, courts, regulators, or other authorities when required by law, subpoena, investigation, or compliance review.
Service Providers: hosting vendors, analytics providers, fraud tools, customer support systems, and technical contractors may process data on our behalf under confidentiality obligations.
Business Transfers: if a merger, acquisition, restructuring, financing, or asset transfer occurs, relevant user information may be reviewed or transferred as part of that transaction.

5. Cookies and Tracking

We use cookies and similar tracking tools to keep the website functioning properly, improve performance, remember user settings, and measure how services are used. Cookies may be placed by us or by approved service providers working on our behalf. These tools help us maintain secure sessions, recognize returning devices, analyze traffic patterns, and support selected promotional features. You can manage cookies through browser controls, device settings, or available consent tools, although disabling certain cookies may affect login stability or site functions. Our use of cookies is part of broader data collection and service optimization practices and is handled with attention to transparency and user choice.

Essential: required for account login, security checks, session continuity, fraud prevention, and core website operation.
Performance: used to understand page speed, errors, traffic flow, and feature usage so we can improve service quality.
Functional: used to remember settings such as language preference, device recognition, and certain user interface choices.
Marketing: used to measure campaign effectiveness, understand referral activity, and support tailored communications where allowed.

6. Data Security Measures

We maintain administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or improper disclosure. Security controls are reviewed regularly and adjusted based on operational risk, fraud trends, and system changes. While no online environment can guarantee absolute protection, we work to reduce risk through layered controls and restricted handling of sensitive records. If you believe your account credentials have been compromised, you should contact support immediately and change your password without delay. We also encourage users to keep devices secure and avoid sharing login information with anyone else for added player safety.

SSL or TLS Encryption: data transmitted between your device and our systems is protected using SSL encryption or equivalent secure protocols.
Access Controls: only authorized personnel with a legitimate business need may access relevant personal data, subject to internal permissions and oversight.
Secure Storage: records are stored in controlled environments with monitoring, backup procedures, and retention limits where appropriate.
Payment Security: we do not store full card details where not required, and payment handling is routed through secure processors and controlled systems.
Regular Security Audits: we conduct reviews, testing, and monitoring designed to identify vulnerabilities and strengthen defenses over time.
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7. Your Privacy Rights

Under the Data Privacy Act, you may have specific user rights regarding the personal information we hold about you. We aim to respond to valid requests within a reasonable timeframe, subject to identity verification, legal retention duties, security needs, and any limits allowed by law. To exercise a right, you may contact our support team and provide enough detail for us to locate your records and confirm your identity safely. In some cases, we may ask for supporting documents before acting on a request, especially where KYC records, account ownership, or financial activity are involved. Requests are reviewed carefully to protect both privacy and account security.

Right to be Informed: you have the right to know how and why your personal data is collected, used, shared, and retained.
Right of Access: you may request confirmation of whether we process your data and ask for access to relevant personal information.
Right to Correction: you may ask us to correct inaccurate, incomplete, or outdated personal data in your account records.
Right to Erasure or Blocking: you may request deletion, suspension, or blocking of certain data where legally appropriate and technically feasible.
Right to Object: you may object to certain forms of processing, including selected direct marketing communications.
Right to Data Portability: where applicable, you may request a copy of your personal data in a usable format.

8. Children Privacy Rules

This platform is strictly intended for users aged 21+ only. We do not knowingly collect, use, or retain personal information from minors, and any account found to be registered by or for a person below the legal age requirement will be subject to suspension, review, and appropriate action. Age verification forms part of the registration and KYC process, and we may request documents to confirm eligibility before allowing full access to services or payments. If we discover that data has been submitted by a minor, we will take steps to delete that information as soon as reasonably possible, subject to any legal obligations that require temporary retention for investigation or compliance purposes.

9. Policy Changes

We may update this privacy policy from time to time to reflect legal developments, operational changes, security improvements, new services, or revised compliance requirements. When changes are material, we may provide notice through the website, account messages, email, or other appropriate channels before the updated terms take effect where required. A last updated date will be shown on the policy page so users can identify the current version. Your continued use of the platform after any revised policy becomes effective means you accept the updated terms. We recommend checking this page regularly, especially before submitting new information or using additional account features.

10. Contact Us

If you have questions about this policy, our handling of personal information, GCash data, cookies, KYC records, or any other privacy matter, you may contact our support team through the channels available on Home or during account assistance after registration through Register. We provide support in English and Filipino and aim to handle privacy-related inquiries promptly and professionally. If you believe your rights under the Data Privacy Act have not been addressed properly, you may also raise concerns with the National Privacy Commission, which is the data protection authority in Philippines. Please use account details that help us identify your request accurately and respond securely.

FAQ

We may collect account details, contact information, date of birth, payment preferences, KYC documents, usage records, device data, transaction history in ₱, and support communications. This information is used for account management, security, payments, legal compliance, and service improvement.
We use security measures such as SSL or TLS encryption, access controls, secure storage practices, and monitored payment workflows. Payment information is handled only as needed for processing, fraud prevention, and compliance, and no online method can be guaranteed as 100 percent secure.
Yes. Under applicable privacy law, you may request erasure or blocking of certain personal data where legally allowed. We may still need to retain some records for KYC, AML, fraud prevention, dispute handling, or regulatory obligations before full deletion can be completed.
Yes, but only in limited situations required to operate the service. Data may be shared with payment processors, game delivery partners, hosting and analytics providers, support tools, or authorities when required by law. We do not sell personal data to third parties.
Cookies are used to keep the site working, maintain secure sessions, remember preferences, measure performance, and support permitted marketing analysis. You can control cookies through your browser settings, but disabling some of them may affect login, navigation, or other core functions.
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